Debtor's Egg Hunt

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Across
  1. 4. Credit reason for returned hardware (three words)
  2. 8. What email address does the Suspension notice come from?
  3. 10. Collections manager assigned to paid up accounts? (two words)
  4. 12. VOX bills in _____.
  5. 14. What products were recently migrated to Braintree?
  6. 16. What is sent to a customer when VOX increases their subscription? (two words)
  7. 19. What is it called when a tech does not go onsite for a new fibre service? (two words)
Down
  1. 1. What email address should a customer use for a debit order query?
  2. 2. What is the legal document linked to a debit order?
  3. 3. Who is our primary provider for verification of banking details?
  4. 5. What do we do when a customer overpays their account by R10 000?
  5. 6. How do I search for a payment on SOLID? (two words)
  6. 7. What do we do with an account when their debit order rejects?
  7. 9. How do I allocate a payment from the UNK01 to an account?
  8. 11. What does IC stand for? (two words)
  9. 13. Name the missing core value - ____, choice and service excellence.
  10. 15. Credit reason for a Fibre to the home resign (two words)
  11. 17. How do I allocate a payment in the 510?
  12. 18. An account that has not been paid?