DECA terms

12345678910111213141516171819
Across
  1. 2. Motive Logical buying reason
  2. 3. First customer contact
  3. 8. Canvassing Unsolicited outreach attempt
  4. 11. approach Friendly initial greeting
  5. 12. Customer expresses concern
  6. 14. Insincere refusal reason
  7. 15. Marketing Build customer loyalty
  8. 17. Method Reject false objection
  9. 18. Selling Recommend extra items
  10. 19. Approach Comment on merchandise
Down
  1. 1. Restate customer words
  2. 4. Identify potential leads
  3. 5. Questions Ask broad, open question
  4. 6. approach Offer help first
  5. 7. Persuade for sale
  6. 9. Selling Show feature, benefit
  7. 10. Analysis Sheet Record objection responses
  8. 13. Method Offer alternate item
  9. 16. the Sale Ask for purchase