Definitions

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Across
  1. 2. dishonestly obtaining a benefit, or causing a loss, by deception or other means
  2. 4. An actual lending of money or an asset of a particular value with a clear intention to repay.
  3. 5. A request by staff to another team or site asking them to contact a customer.
  4. 8. The date the event actually happens.
  5. 9. a legal process where a person is declared unable to pay their debts. It can release the person from most debts, provide relief and allow the person to make a fresh start. The bankruptcy process makes sure a person’s assets are shared among those the person owes money to (creditors).
  6. 15. A fixed regular income.
  7. 16. People from another country who have been accepted to settle and reside in their chosen new country as permanent residents.
  8. 18. ​A qualified professional who converts written information from one language to another.​​
  9. 21. A person who has escaped from their own country for political, religious or economic reasons or because of a war.​
  10. 22. a person who has served, or is serving, as a member of the Australian Defence Force (ADF) Permanent Forces or Reserves.
  11. 23. This refers to when a person is lawfully detained, whether in prison, an institution or another place, in connection with an offence.
  12. 24. Someone's right to be paid a pension or allowance while outside Australia. Pensions and allowances are described as being portable or non-portable.
  13. 26. one's family and relations, or your closest relation or relations / family relationship
  14. 29. Allows Service Officers to use the computer keyboard or mouse in lieu of the desk phone to perform telephony functions such as transferring calls.
Down
  1. 1. a complaint, compliment or suggestion regarding the department’s policies, procedures, products, service delivery or systems.
  2. 3. Employees who have been delegated to exercise a power personally hold that power and are accountable for the decisions they make.
  3. 6. A payment that aims to provide income support for mature students and Australian Apprentices (apprentices or trainees), aged 25 years and older, who do not have adequate levels of income.
  4. 7. A person whose natural or adoptive (legal or traditional) parents are dead or legally missing and presumed dead.
  5. 10. ndividuals or parties interacting with Services Australia about past, present or future access to payments, services and data/information
  6. 11. are without paid work and are seeking suitable paid work or are regarded as being unemployed under Section 595 of the Social Security Act 1991.
  7. 12. Experienced when someone has inadequate access to safe and secure housing which meets community standards.
  8. 13. the person has a right or interest in the person's principal home and the person's right or interest in the home gives the person reasonable security of tenure in the home
  9. 14. The date on which Centrelink finds out about the change.​
  10. 17. Any system calculated amounts or one-time payments owed to a customer which are due to be paid when the payment is stripped for the normal delivery date.
  11. 19. Any official card or​​ document with someone's name, photograph or other information on it that can be used to prove who they are. ​
  12. 20. A person who has assumed the financial and custodial responsibilities of a parent in respect of a customer.
  13. 25. A person who has been appointed by a customer to act on their behalf.
  14. 27. The date on and after which a change applies to a customer's entitlement.
  15. 28. The date to which an entitlement has been paid.