DEFINITIONS - Conflict Management

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Across
  1. 1. System of working as a pair with another operative
  2. 3. when both sides of a dispute are reasonably satisfied with the outcome
  3. 5. An animal instinct used in potentially dangerous situations
  4. 6. A pre planned reason or excuse to get away from a dangerous situation
  5. 8. recognising, understanding and sharing another persons feelings
  6. 9. The exchange of information, ideas and feelings
Down
  1. 1. A serious difference of opinion
  2. 2. Recognising and dealing with conflict
  3. 4. A thing that prevents someone acting in an unnecessary or negative way
  4. 7. Swopping positions with a colleague
  5. 10. An action taken towards you to make you loose your temper