Delighters Crossword

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Across
  1. 3. First impression you give a customer
  2. 5. Doing more than what is required
  3. 7. What to do when a customer is speaking
  4. 9. Extremely happy
  5. 10. The feeling of something being grand, amazing, spectacular
  6. 11. The type of experience you wish to give to customers and co-workers alike
Down
  1. 1. The way you speak to customers
  2. 2. What a customer experiences when they are pleased
  3. 4. Being honest and open with a customer
  4. 6. The thoughts and emotions surrounding an interaction
  5. 7. What is gained from positive encounters and experiences
  6. 8. Something that is built between an employee and customer