Delivering Excellent Customer Service

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Across
  1. 3. When serving food, have a system so you know which plates go to which ___.
  2. 4. after clearing plates, immediately bring the ___
  3. 6. ___ should be served first
  4. 9. Always try to solve the problem quickly and without ___
  5. 11. It's best to do this, especially when you don't agree with a customer
  6. 12. serve drinks from the diner's ___
  7. 13. ___ is how quickly customers are served
  8. 15. great ___ is essential to a restaurant's success
  9. 17. effective restaurants want their customer’s ___
  10. 18. Whatever the problem, your goal is to please the ___
Down
  1. 1. allows customers to conveniently browse and then order from your menu
  2. 2. It is vitally important to deal with problems ___
  3. 5. customer service is equal parts ___ and genuine attention
  4. 7. be thoroughly ___ on your menu
  5. 8. use ___ titles when addressing customers
  6. 10. serve food from the diner's ___
  7. 14. ___ your diners when they walk in the door
  8. 16. When dealing with problems, it's best to own the ___