Design For Delight(D4D): Vocabulary Test

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Across
  1. 3. An observation method where customers are observed using a product or service in the location they normally use that specific product or service.
  2. 5. A method used to brainstorm new ideas. This method uses a six-pointed star to answers who, what, where, why, when, and how questions about an idea.
  3. 8. An individual that benefits from a product or service that a company provides.
  4. 9. Observational information collected about a customer's actions during the behavior.
  5. 11. Data based on characteristics.
  6. 14. A process that repeats until a specific result is achieved.
  7. 16. A method used to measure results.
  8. 17. A specific problem a customer encounters that causes frustration, confusion, or even anger.
  9. 18. A test used to prove that an idea's technology works.
  10. 19. Lack of difficulty or effort.
  11. 20. A method used to represent ideas through sketching key moments in sequential order.
Down
  1. 1. A narrowing method performed by allocating 100 given points between ideas. The idea with the highest number of points allocated to it is the chosen idea.
  2. 2. Conducting a test on customers using an MVP without the customers' knowledge.
  3. 4. The process of observing an individual to gather information and insight.
  4. 6. An individual that guides a group to meet a set objective.
  5. 7. A group discussion to generate ideas or solve problems.
  6. 10. The act of thinking or making a decision as a group that removes individual responsibility and/or creativity.
  7. 12. An explanation made on limited evidence. It is used as a starting point for continued investigation.
  8. 13. The means of solving a problem
  9. 15. The ability to understand another person and their feelings.