DFS Crossword

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Across
  1. 4. When raising a service issue for the first time you would use this
  2. 6. If the order shows DSV it would come from them
  3. 8. This generates a ticket when a new call has been made
  4. 9. The name for sofacare if its a leather sofa
  5. 10. How we can book in deliveries
Down
  1. 1. The company we use if customer has sofacare
  2. 2. Another name for a sofa
  3. 3. Collection service DFS could once book in
  4. 5. The system that we use to keep track of orders
  5. 7. The new AI quality system