DG 6 Crossword

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Across
  1. 2. a paging system that only uses numbers when sending information to a client’s pager.
  2. 8. a reminder notification that a call needs further action.
  3. 9. the process by which a Telephone Answering Service agent answers an incoming call and then “transfers” or “patches” the call thru to another line.
  4. 12. your time ____ marks the exact time you preformed an action.
  5. 14. a reminder notification that a call needs further action.
  6. 15. 3 types of disconnects - calls that get sent to an agent where the caller has hung up during the greeting - when an operator is on the acct. but not actively talking - repeat that needs to be dispatched or cues that need to be handled.
  7. 16. when more than two phone lines are open together.
Down
  1. 1. a paging system that includes letters as well as numbers when sending information to a client’s pager.
  2. 3. when a client calls in to let us know they are in or out of the office for the day, or if they step out of the office or into a meeting, etc.
  3. 4. when the call is not announced by the agent to the receiving party prior to them accepting the call.
  4. 5. this is what we call the taking message mode in the Infinity Telephone Agent.
  5. 6. an accounts specific information or temporary information for a client.
  6. 7. when the call is announced by the agent to the receiving party prior to them accepting the call.
  7. 10. a religious ritual of prayer and ministrations administered to a person who is about to die.
  8. 11. when the system kicks back the message to an operator with a failure/error message.
  9. 13. an informal written brief, note, record or summary used as a means of communication between employees of a business office.