Digital Services

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Across
  1. 2. What function in USD would an MSR use to make an exception (before 30 days) to enroll new members in mobile deposit?
  2. 3. On the mobile app, where do member go to sign their eProm?
  3. 5. What secondary tab in USD is used to enroll or check to see if a member is enrolled in text?
  4. 9. Challenge questions are reset every:
  5. 11. When 2-Step if first enabled, about how many sign-ins does it take for any single device/browser to be recognized as a trusted source?
  6. 12. When cash rewards are redeemed through mobile and deposited into an account, how many business days does it take to post?
  7. 14. What is the Zelle daily sending limit for Next Day/Standard transactions?
  8. 16. Under HomeSquad on the mobile app, which dashboard will allow you to make a lump sum payment?
  9. 18. How far in advance can you schedule a bill payment?
  10. 20. Which service tab will display the spending tracker for budget?
  11. 21. If a member sends money through Zelle to a recipient that has never been enrolled and does not respond, how many days does it take for the funds to be returned.
  12. 23. In thousands, what is the business day maximum amount a member can deposit through mobile check deposit?
  13. 24. Using this will help you switch your newly issued debit/credit card to online merchants:
  14. 25. What is the User ID for the mobile banking demo on the iPads (case sensitive)?
  15. 26. What dashboard on NFO can members utilize to view their credit score and help build/repair their credit?
  16. 27. Which disclosure must the primary member accept to allow an authorized user access to their transfer and statement tabs?
Down
  1. 1. Which tab on NFO do you select to set travel plans?
  2. 4. In thousands, what is the inbound ACH maximum for mortgage payments per business day?
  3. 6. Which of these payment services is not supported by Navy Federal: Apple Pay, Google Pay, Amazon Pay or Samsung Pay?
  4. 7. What is the youngest age a member can sign up for Online Banking?
  5. 8. Through mobile banking, which tab allows members to order a cashier’s check?
  6. 10. After ordering a pre-ordered cashier check, how many days does the member have to pick up the check before it is cancelled and released back into the account?
  7. 13. If there is a late payment discrepancy on Bill Pay, who does the member need to contact?
  8. 15. What is the feature (condensed name) that allows members to send documents to Navy Federal?
  9. 17. Digital Card Issuance (DCI) is available to _____________ cardholders
  10. 19. On the mobile app, which feature allows members to sign in with their fingerprint or Face ID?
  11. 20. What mobile feature allows members to view account information without signing into the app?
  12. 22. Members calling contact center can verify their identity with their voice using this: