digital tourism

2. Blockchain network that processes only 15 transactions per second — compared to Visa's 24,000
7. Booking Holdings and Expedia Group together controlling over 70 per cent of global OTA bookings creates this market structure
8. Type of platform — Trivago, Kayak, Google Hotels — that aggregates prices from multiple sources but earns revenue through cost-per-click, not commission
9. The first of the five stages in the consumer travel journey — driven by Instagram, TikTok, and influencer content
11. The world's first Computer Reservation System — launched by American Airlines in 1964, processing 84,000 calls per day
12. One of the world's largest OTAs — part of the group that together with Booking Holdings controls over 70 per cent of global OTA bookings
13. IoT-connected destinations using real-time data for personalised visitor experiences and proactive destination management — defined by Buhalis and Amaranggana (2015)
14. Distributed ledger technology that enables self-sovereign identity, immutable access logs, and potential elimination of OTA intermediaries

1. The tourism service characteristic that OTA last-minute flash deals directly address — an unsold room tonight cannot be sold tomorrow
3. Buhalis (2003) coined this term to describe the digitalisation of ALL tourism processes and value chains
4. Persistent 3D digital environments where tourists interact through avatars — the 2022 stage of digital tourism evolution
5. The academic who defined eTourism in 2003 as the digitalisation of ALL processes and value chains in tourism
6. The 15 to 25 per cent fee that OTAs charge hotels on every booking they generate
10. Hotels NEED OTAs for visibility but CANNOT afford the commission at scale — this structural contradiction is called the OTA ________
13. Leading metasearch engine for flights — aggregates prices from airlines and OTAs but redirects the consumer to complete the booking elsewhere