dining

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Across
  1. 3. Concierge can only view this system, not book or change reservations
  2. 6. Card Member books through the APP
  3. 7. Time is not later than the preferred time
  4. 9. Provides how to information
  5. 11. Enter details of booking/purchase here
  6. 12. Found under Maintenance-Card Actions in AESP
  7. 15. Restaurants offers perks
  8. 16. TPA is required
  9. 17. Managed LC must re-assign the request
  10. 19. Takes you to CM contact info
Down
  1. 1. Document all/any communication here
  2. 2. Houses details of what the Card Member asked for
  3. 4. Four digit security code on front of the card
  4. 5. Provides details about many restaurants, even those not on the DTM/DNC list
  5. 8. Eg: 999-999-9999 ABC Grill- spoke with John, booked 1/1/10 @ 5pm 4 ppl
  6. 10. Use only when it is the restaurants booking system
  7. 13. Does not accept third party requests
  8. 14. Account based
  9. 18. Next Action Date (NAD)