Discovery

123456789
Across
  1. 3. What order is the best way for customers to tell their story
  2. 6. Reading the room allows you to deal with this type of customer
  3. 7. We strive to be (blank) in all our interactions
  4. 9. What you have to do before you begin discovery
Down
  1. 1. You always have your customer's (blank)
  2. 2. What you want to get from your customer
  3. 4. A way to project confidence
  4. 5. Active (blank)
  5. 8. Taking good (blank) is essential