Dispute Categories

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Across
  1. 2. Customer claims they did not receive the products or services purchased
  2. 5. Customer doesn't recognize the payment on their card statement
  3. 6. Customer claims that they did not authorize the payment and is a difficult type to win
  4. 7. Customer claims they continue to be charged after a subscription was canceled
Down
  1. 1. Customer claims they're entitled to a full or partial refund
  2. 2. Customer received the product but claims it was defective or damaged in some way, or was not described in an accurate manner
  3. 3. Customer claims they were charged multiple times for the same product or service
  4. 4. An uncategorized dispute so the user should contact their customer for additional details