Disruptive change

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Across
  1. 2. Easily measured or quantified
  2. 3. Topline revenue growth
  3. 6. Online shoe seller known for disruptive customer service model
  4. 7. IBM spinoff adapting infrastructure to new tech shifts
  5. 8. Separate unit to nurture disruptive growth
  6. 9. Profits prioritized by a company
Down
  1. 1. Where firms hesitate between sustaining and disruptive bets
  2. 4. Strong team structure used to drive radical projects
  3. 5. Organizational routines that can block or enable change