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Across
  1. 3. Document given to confirm a guest’s booking
  2. 5. Card used by guests to access their hotel room
  3. 7. Process of checking a guest out of the hotel
  4. 8. Service that delivers messages, packages, or luggage to a guest
  5. 12. Type of rate offered during peak season
  6. 13. A guest who arrives at the hotel without prior booking
  7. 14. Person who supervises front office operations
  8. 15. Room assigned to a guest
Down
  1. 1. Money given in advance for room booking
  2. 2. The first point of contact between guest and hotel
  3. 4. Room status indicating it is ready for a guest
  4. 6. Process of checking a guest into the hotel
  5. 9. Front office system used to record reservations and guest information
  6. 10. Special request made by a guest to the front office Ledger, Record of guest details and stay (7)
  7. 11. The person who handles guest check-ins and check-outs