Document Management Crossword Puzzle

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Across
  1. 5. Free and confidential service provided to Maximus employees
  2. 7. Website that hosts our Training Manual and Job Aids
  3. 9. Two files sent by the same participant, same number of pages, and every page is identical
  4. 12. Document submitted to Maximus to start the IMR process
  5. 14. Another name for Deltek
  6. 16. When processing a case in the Medical Records queue review the first and last ____ pages to identify the case number
  7. 18. Letter we send to participants once a decision has been made?
  8. 20. Objection letter received from CA, route the case to?
  9. 21. First word of team supervised by Kevin
  10. 23. Yellow Banner? ____ Priority
  11. 25. Cases previously sent to DRE for Potential Insufficient Info, route to Panel ______ Escalation
  12. 27. What proprietary system is used to process cases for IMR?
  13. 28. First word of team supervised by Barb and Eliza
  14. 29. Case has less than 5 med records and 5 or more requested treatments, route to? _______ Information
  15. 33. Independent Medical _________?
  16. 34. Type of medical record that's completed by a Provider and sent to the CA?
  17. 35. Routing remark states "Surgery case, see notes" case will need to be routed to?
  18. 36. Process of removing PHI/PII from FDLs
  19. 37. Queue that would contain a case with an unindexed 1001 page PDF.
  20. 38. Ten digit number in ETK to reference specific Apps and Med Recs
  21. 39. Created while working in Document Review
Down
  1. 1. Helps us resolve IT issues
  2. 2. Website where you complete annual trainings/courses
  3. 3. App that opens PDFs
  4. 4. What's a sweet treat and also something you can clear that can help ETK perform better?
  5. 6. Our client
  6. 8. When sending an IM question on a case, you should always include the case _______.
  7. 10. A common medical record type. _______ Note/Report
  8. 11. Need to update your address/location? Use this site.
  9. 13. Appropriate channel for flextime/OT requests?
  10. 15. Which supervisor do you text if you are having system issues?
  11. 17. Microsoft application used to send messages and access files
  12. 19. If no one is available to answer your question, send an email to both supervisors and TL's and route the case to ___.
  13. 22. First word of team supervised by Rachel and Mindy
  14. 24. First word of letter that Claim Admins use to approve/modify/deny a requested treatment
  15. 26. If having issues with ETK what's something you can clear that can help?
  16. 30. Letter we send to participants if case is eligible?
  17. 31. Have an idea? Submit a _______ Improvement Form
  18. 32. Needs to occur if a different IW is found in the image
  19. 34. Sent back to us by USPS. ________ Mail