Document Management Crossword Puzzle

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Across
  1. 3. First word of letter that Claim Admins use to approve/modify/deny a requested treatment
  2. 5. Independent Medical _________?
  3. 6. App that opens PDFs
  4. 9. Cases previously sent to DRE for Potential Insufficient Info, route to Panel ______ Escalation
  5. 12. When processing a case in the Medical Records queue review the first and last ____ pages to identify the case number
  6. 13. Document submitted to Maximus to start the IMR process
  7. 20. Which supervisor do you text if you are having system issues?
  8. 21. Created while working in Document Review
  9. 22. What proprietary system is used to process cases for IMR?
  10. 23. Ten digit number in ETK to reference specific Apps and Med Recs
  11. 25. Sent back to us by USPS. ________ Mail
  12. 26. Needs to occur if a different IW is found in the image
  13. 28. Need to update your address/location? Use this site.
  14. 29. Website that hosts our Training Manual and Job Aids
  15. 30. Queue that would contain a case with an unindexed 1001 page PDF.
  16. 32. If no one is available to answer your question, send an email to both supervisors and TL's and route the case to ___.
  17. 34. First word of team supervised by Barb and Eliza
  18. 36. Free and confidential service provided to Maximus employees
  19. 37. Website where you complete annual trainings/courses
  20. 38. A common medical record type. _______ Note/Report
  21. 39. Yellow Banner? ____ Priority
Down
  1. 1. Routing remark states "Surgery case, see notes" case will need to be routed to?
  2. 2. Process of removing PHI/PII from FDLs
  3. 4. Objection letter received from CA, route the case to?
  4. 7. Appropriate channel for flextime/OT requests?
  5. 8. Type of medical record that's completed by a Provider and sent to the CA?
  6. 10. What's a sweet treat and also something you can clear that can help ETK perform better?
  7. 11. Two files sent by the same participant, same number of pages, and every page is identical
  8. 14. Have an idea? Submit a _______ Improvement Form
  9. 15. Microsoft application used to send messages and access files
  10. 16. First word of team supervised by Rachel and Mindy
  11. 17. When sending an IM question on a case, you should always include the case _______.
  12. 18. Letter we send to participants if case is eligible?
  13. 19. Letter we send to participants once a decision has been made?
  14. 24. Another name for Deltek
  15. 27. First word of team supervised by Kevin
  16. 30. Our client
  17. 31. If having issues with ETK what's something you can clear that can help?
  18. 33. Helps us resolve IT issues
  19. 35. Case has less than 5 med records and 5 or more requested treatments, route to? _______ Information