Double Tree By Hilton Induction

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Across
  1. 3. A model for customer service at Hilton, 'Make it ___' (4 letters)
  2. 6. A location at many DoubleTree hotels where guests can meet during a fire evacuation (8 letters)
  3. 7. DoubleTree's signature treat given to guests (6 letters)
  4. 9. A key component in Hilton's HEART service model related to guests' needs (5 letters)
  5. 10. A key word in Hilton's service model related to understanding guests (7 letters)
Down
  1. 1. Hilton's loyalty program (12 letters)
  2. 2. A key word in the WARMTH model that emphasizes preparing for guest needs (11 letters)
  3. 4. Hilton's philosophy to actively _ guest satisfaction (11 letters)
  4. 5. A term referring to Hilton's service model of warmth and respect (5 letters)
  5. 8. The 'L' in Hilton's leadership philosophy (10 letters)