Driveezmd

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Across
  1. 1. new name of MD EZpass
  2. 6. reduction
  3. 9. valid info given to customer
  4. 12. tool for taking calls
  5. 13. charge for non using trips within plan
  6. 14. tool for needing assistance
  7. 16. reason for calling
  8. 17. name of this company
  9. 18. average scores to maintain
  10. 19. a bill/invoice received from mailing
  11. 20. adjustment
Down
  1. 2. tool for current status
  2. 3. amount of call usage
  3. 4. 3 pieces of info from customer
  4. 5. technique received in nesting
  5. 7. excellent customer service
  6. 8. cheaper ez pass rates
  7. 10. tool for accounts (not always working)
  8. 11. new information for future reference
  9. 15. tool for taking payments