DT Way | Commitment

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Across
  1. 2. Customer is invested in DriveTime
  2. 5. Foundation of our customer experience
  3. 7. Ties together information, options, and commitment
  4. 9. This role fosters a sense of ownership sand sets the tone
  5. 10. Highlight vehicle features and benefits
  6. 11. Route to take to avoid roadblocks
  7. 13. GM - AGM - Keyholder - CEG
Down
  1. 1. Correct terminology to say
  2. 3. Ensures the customer is supported throughout DriveTime journey
  3. 4. The customer takes the car they are excited about
  4. 6. What NOT to do during DT Way
  5. 8. When we get to know our customers and why they are shopping
  6. 12. A personalized vehicle list