Education & Training Strategy

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Across
  1. 5. One of the business cases we will be submitting is to build out a program of these.
  2. 8. all Training Specialists will have this at some point.
  3. 11. Subject Matter Experts will occasionally Participate in these types of sessions with our enterprise customers to continue to understand their specific needs and how we can meet them.
  4. 12. The first of our strategic themes for ETR
  5. 13. the department that Corporate Product Training's expanded scope is for in 2022.
  6. 16. we will clone these for our enterprise customers, then remove any content that doesn't make sense for them, to ensure the structure is specific to their users. We can even upload additional content that they provide to us at no cost.
  7. 17. Our evolution is a _______ not a sprint!
  8. 19. Short name for the team that needs to define what "Becoming One" will mean for them.
  9. 20. The second of our strategic themes for ETR
  10. 21. a training program we will Strengthen this year.
  11. 22. we can no longer lean on internal resources to translate all of our content, so we will begin relying on this type of translation for the bulk of the work.
  12. 23. we plan to "Revitalize 15 Min Friday to incorporate live ______ and approach customer needs intentionally"
  13. 25. the tool that makes accessing all education from one place possible.
  14. 26. Thurston, Copperfield and Houdini
Down
  1. 1. Solution Adoption needs to be this.
  2. 2. Mentor, Observe, _______, Educate
  3. 3. For Ed Dev to fully Become One, the team needs to standardize their ________.
  4. 4. the type of training that we are gradually repositioning as a value-added service.
  5. 6. Reduce _______ by providing scalable training for initial onboarding which removes training as a barrier to subscription activation.
  6. 7. The third of our strategic themes for ETR
  7. 9. Hands-on practice exercises outside of a live environment
  8. 10. Formally tying your growth to our strategic directions.
  9. 14. Type of Trainer that focuses on one product to be able to deliver expert-level, bespoke training at short notice.
  10. 15. Ed Dev wants to do this to the time between dev release and ed dev release
  11. 18. Tool to gauge if someone has actually paid attention!
  12. 24. Amadeus Learning _________.