effective communication

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Across
  1. 3. occurs when the receiver responds to the message
  2. 5. copy= message is an e-mail that is copied to one or more recipients.
  3. 9. individual who creates a message to convey information or ideas from another person
  4. 10. individual who receive the message from the sender
  5. 12. dissability= deafness/ hearing loss
  6. 14. other recipients
  7. 16. communication= interruption or distractive in communication
  8. 17. understand the healthcare professional will make patients feel accepted
  9. 19. listening= showing interest and concern, paying attention in a conversation
  10. 20. connection between the patient and healthcare professional
Down
  1. 1. information, ideas, thought
  2. 2. exchange of information, thoughts, ideas, and feelings
  3. 4. increase knowledge and minimize anxienty, working togheter on a treatment plan
  4. 6. caused by prejudice, attiudes and personality
  5. 7. based on or influenced by personal feelings, tastes, or opinons
  6. 8. not influenced by personal feelings or opinios in considering and repersenting facts
  7. 11. diversity= language diffrences
  8. 13. paying attention to and making an effort to hear what the person is saying
  9. 15. carbon copy= allows the sender of a message to conceal the person entered in the bbc field from
  10. 18. spoken words
  11. 21. -verbal= facial expression