Einstein Tools

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Across
  1. 3. A tool used to find a customer's favorite channel.
  2. 5. An electronic bill
  3. 12. Interactive _________ Guides aka ITGs are helpful with fixing the customer's service
  4. 13. Coupons, discounts, and Freebies are given to a loyal Xfinity Customer
  5. 14. The customer puts their info in the automated system to assist with this...
Down
  1. 1. A Tool that allows you to view all customer interactions with our products, services, and support channels on a single page that’s easy to navigate
  2. 2. Articles that are used to help you keep up to date on policies and information.
  3. 4. Rented _______ the customer receives from Xfinity to have access to their services in their home
  4. 6. Return in funds given to the customer from Xfinity due to a problem or error.
  5. 7. To watch fresh theater movies, Xfinity gives the option to rent an Xfinity On Demand movie or show. This is called a _______
  6. 8. The __________ Statement estimates what we expect the next bill to be before it's printed
  7. 9. Agent documentation that is used to make every future interaction effortless.
  8. 10. A location for a collection of your _________ articles that you return to frequently.
  9. 11. The Customer's _______ Statement shows a monthly report of services for the next cycle and what is due on the due date.
  10. 14. _______ is set up by the customer that will allow the customer