Elements of effective communication

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Across
  1. 1. Being friendly instead of rude
  2. 3. Fewer, well-chosen words
  3. 4. East Asian cultures bow to show ___
  4. 7. Body language: posture, gestures, eye movements
  5. 8. Not rushing and giving time to others to express themselves
Down
  1. 2. Essential observational skill to understand the message being conveyed
  2. 5. Choosing the right words to deliver a message that is easy to understand
  3. 6. Being sure of my skills and delivery