ELITE SUPPORT CROSSWORD

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Across
  1. 1. An ongoing effort aimed at improving business processes (acronym)
  2. 3. Return this correctly completed puzzle to John to be entered to win a ______.
  3. 5. A structured approach to solve a problem (partial acronym)
  4. 7. A goal to provide the customer a preliminary diagnosis in 2 hours of RO creation.
  5. 8. Identifying weaknesses that could be improved (acronym)
Down
  1. 1. A team to help manage change.
  2. 2. DTNA Dealers delivering a superior customer service.
  3. 4. Coordinating Elite Support certification is the role of a ______(acronym)
  4. 6. A structured process for achieving total organization.