Email

4. This type of hold is when the customer must contact Uline with updates.
7. This page in 13 will guide you if you need to _____ an email to another department.
9. These types of orders are entered by CS, and you will only code it as EPO if noted on the account. You may have to click “Acknowledge” to confirm the order if it is noted in WO message.
11. By using this tab in JOE, you can locate ship via history.
12. You can make a _______ call if it is something that makes sense to you and for the customer.
13. What is used if you are unable to determine what the model number is the customer wants?
15. This type of hold is when Uline will follow-up with the customer at the end of the day.
17. If you ever have any questions for the customer, you should do this first.
19. To pull up previous emails, you can use the email ______ feature found in the email box

1. This is to be used at your discretion to assist a customer with a resolution.
2. A page in 13 for guidelines to help you make decisions in the customer’s best interest.
3. Utilize your _______.
5. What is used as a preformatted, quick response to the customer?
6. The number of minutes you should be handling an email in.
8. Pay attention to all _______ in JOE: account, order, or written order..
10. To assist you in making a judgment call, use this tab in JOE to look at ____ history.
14. Use _______ like highlighting, boxing, crossing out.
16. Copy and paste is a great ____ prevention strategy
18. A portal where you must physically log in to process and confirm the order
20. _____ F is an easy tool to use when searching for freebies