Emails Responding to Complaints

123456789101112
Across
  1. 3. – In a respectful and courteous manner
  2. 5. – A person who buys or uses a service
  3. 6. – Understanding and sharing another person’s feelings
  4. 8. – Appropriate for the workplace
  5. 10. – A statement saying something is unsatisfactory
  6. 11. – To tell someone confidently that something will be done
  7. 12. – Comments from customers about a service
Down
  1. 1. – Something offered to make up for a problem
  2. 2. – The attitude or feeling expressed in writing
  3. 4. – A problem that causes trouble or discomfort
  4. 7. To say sorry in a formal way
  5. 9. – A final solution to a problem