Emotional Intelligence

2. A person’s knowledge of their own emotions
8. A number used to express the cognitive intelligence of a person based on a standardized test; also called IQ
10. The ability to put yourself in another person’s place; the ability to relate to the feelings, thoughts, and experiences of other people
13. The ability to recognize and manage emotions in ourselves and in others
14. A method of settling a disagreement or agreeing to common terms in which one or more parties may compromise
16. The quality of being just as one seems; trustworthy
17. Adapting to the environment in advance of the occurrence of events; taking advantage of opportunities rather than reacting to problems

1. Knowing how a business operates, the relationships between key divisions, and who the decision makers are
3. Working together by drawing from one another’s knowledge and experience
4. The capacity to learn and to understand
5. The ability to direct and control one’s emotions in a way that is purposeful
6. Flexibility; the ability to adjust to changing conditions
7. Restraint of your feelings, words, and actions
9. Continuing with a project or course of action in spite of problems or discouragement
11. A positive belief in your own talents, skills, and objectives
12. Evaluative information given to you about the things you say and do
15. An agent that provokes or speeds significant change or action