Emotional Intelligence

2. Knowing how a business operates, the relationships between key divisions, and who the decision makers are
5. The ability to direct and control one’s emotions in a way that is purposeful
6. A person’s knowledge of their own emotions
8. The ability to recognize and manage emotions in ourselves and in others
10. Restraint of your feelings, words, and actions
12. Working together by drawing from one another’s knowledge and experience
13. The quality of being just as one seems; trustworthy
16. The ability to put yourself in another person’s place

1. The capacity to learn and to understand
3. Evaluative information given to you about the things you say and do
4. A number used to express the cognitive intelligence of a person based on a standardized test, also called IQ
5. A positive belief in your own talents, skills, and objectives
7. Continuing with a project or course of action in spite of problems or discouragement
9. A method of settling a disagreement or agreeing to common terms in which one or more parties may compromise
11. Adapting to the environment in advance of the occurrence of events; taking advantage of opportunities rather than reacting to problems
14. the ability to adjust to changing conditions
15. An agent that provokes or speeds significant change or action