Emotional intelligence in leadership

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Across
  1. 2. Important for reading emotions (4 letters)
  2. 3. Gemma's profession before focusing on emotional intelligence (11 letters)
  3. 4. Understanding and managing emotions (18 letters)
  4. 6. What Gemma felt when her daughter confronted her (7 letters)
  5. 9. Result of ignoring emotions (6 letters)
Down
  1. 1. Key to effective team management (8 letters)
  2. 3. Benefit of emotional intelligence: moving from competition to _______ (11 letters)
  3. 5. Using mistakes as _______ opportunities (8 letters)
  4. 7. Essential for processing emotions (7 letters)
  5. 8. YOURSELF First step to developing emotional intelligence (5,4)