Emotional Labor

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Across
  1. 2. attending to things that improve your mood
  2. 3. ______ rules = expectations for emotional expression at work
  3. 5. _______-acting = emotional labor strategy that leads to more negative outcomes
  4. 6. emotional _______ = enhancing, faking, or suppressing emotions
Down
  1. 1. reframing the situation/perspective taking
  2. 4. _______-acting = consciously modifying one's feelings to express desired emotions