Emotions and Moods Recap

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Across
  1. 2. faking the required emotions
  2. 4. abbreviation for a model suggesting that workplace events cause an emotional reaction and influence attitude
  3. 5. ability to perceive emotions in the self and others, understand these emotions and regulate his/her emotions accordingly
Down
  1. 1. venting/open expression of feelings
  2. 3. an employee's organisationally desired emotions at work
  3. 6. longer-lived, less intese feelings