Emotions at Work

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Across
  1. 5. The process of managing feelings and expressions to meet emotional requirements set by an organization.
  2. 9. Is when a person changes how they feel internally to meet the organizations display rules, which gives off a more natural and genuine emotional display.
  3. 11. the dynamicprocess through which emotions are transferred from one person to another either consciously or unconsciously, through nonverbal channels
  4. 12. discrent and short-lived feelings that have a specific, known cause.
Down
  1. 1. rules on how you express your emotions
  2. 2. Is when you fake the emotion you are required to have. This means you don’t actually feel the emotion they are portraying.
  3. 3. ability to recognize and manage emotion in oneself and in others.
  4. 4. people who experience this are more successful across a variety of life domains and report higher life satisfactions
  5. 6. the emotional brain runs away with the rational brain
  6. 7. dissonance discrepancy between one's felt emotion and one's expressed emotion
  7. 8. could lead to people being absent from work and affecting their performance at work in a negative way
  8. 10. are feeling states that have no clear causes