Emotions, attitudes, and stress

3. A set of processes through which people influence their own emotions and the ways in which they experience and express them
5. The physiological and psychological reactions to stress
10. Generalized positive or negative feelings of mind
11. A mood dimension that consists of emotions such as excitement, self-assurance, and cheerfulness at the high end and boredom, sluggishness, and tiredness at the low end
13. Intense feelings directed at a specific object or person
15. Moderate levels of stressors that have constructive and positive effects on effort and performance
16. The inconsistency between a person’s beliefs, attitudes, or behaviors
17. Basic norms that govern which emotions should be displayed and which should be suppressed

1. A person suppresses their true feelings while displaying the organizationally desirable ones
2. A discrepancy between the emotions a person displays and the emotions he or she actually feels
4. A learned tendency to consistently respond positively or negatively to people or events
6. A mood dimension that consists of emotions such as boredom, lethargy, and depression
7. High levels of stressors that have destructive and negative effects on effort and performance
8. The process of managing one’s feelings to present positive emotions even when they are contrary to one’s actual feelings
9. The range of feelings in form of emotions and moods that people experience
12. Efforts to change your actual emotions to better match the required emotions of the situation
14. A phenomenon in which emotions which are experienced by few people of a work group are spread to the others