Employee Opinions Key Terms

3. a measure of economic performance that compares the amount of goods and services produced (output) with the amount of inputs used to produce those goods and services
4. ____incident: an unplanned event that results in human injury, environmental or equipment damage, or interruption to normal operation
8. employees who leave a company during a specific period of time and are replaced by new employees
11. the degree to which a business or activity yields profit or financial gain
13. when employees are made to feel that they are an integral part of the day-to-day workings of the organization
14. an open forum in which employees and managers discuss topics relevant to the company

1. the life cycle of an idea
2. a trustworthy individual who is seen as having integrity
4. a secure box put in an employee area in which employees can express their thoughts, concerns, etc. to be reviewed by a manager
5. the quality of being honest and having strong moral principles
6. include customer feedback, customer satisfaction, customer loyalty, etc.
7. the practice of regularly staying away from work or school without good reason
9. ____incident: events that affect the quality of a product or service, such as defects, errors, non-conformities, or customer complaints
10. a formal list of questions sent to all employees designed to accurately gauge employee opinions on various topics
12. a reduction in the earnings of a business due to wastage or theft