Enhancing Communication

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Across
  1. 4. Communication through electronic means
  2. 5. Reactions to communication
  3. 7. Exchange of information
  4. 9. Understanding another person's emotions and feelings
  5. 10. Facial action indicating happiness
Down
  1. 1. Hearing and understanding what someone else is saying
  2. 2. Agreement reached through each side making concessions
  3. 3. Good or affirmative quality
  4. 6. Rewording or summarizing the main idea
  5. 8. Communicating through words