Enhancing Communication

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Across
  1. 3. Agreement reached through each side making concessions
  2. 8. Rewording or summarizing the main idea
  3. 9. Reactions to communication
  4. 10. Facial action indicating happiness
Down
  1. 1. Good or affirmative quality
  2. 2. Exchange of information
  3. 4. Communication through electronic means
  4. 5. Understanding another person's emotions and feelings
  5. 6. Hearing and understanding what someone else is saying
  6. 7. Communicating through words