ESAT Crossword

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Across
  1. 2. Polite, helpful, and sincere
  2. 5. Double checking information for accuracy
  3. 7. Well informed; having the skills to resolve the customer's issue
  4. 8. Working quickly and accurately
  5. 9. Ensures the customer will not need to call us back on the same issue
  6. 10. Stat that measures how the customer's approval for Citi; would the customer recommend Citi to others
  7. 11. Foreseeing customer requests; taking action before needed
  8. 12. Waiting for results without becoming annoyed or anxious
Down
  1. 1. Stat the measures how the customer feels about interaction with the agent
  2. 3. Useful tool for customers to access their account 24/7
  3. 4. Thank you for being a _____ _____ with Home Depot for the past 10 years.
  4. 6. Sure of your actions and statements