Escalations

5. if you are working a disposition que and you receive an unrelated ticket(ex. Billing) you must _______ (hyphen word)_
6. once the prechecks have been completed we must escalate a ____ ticket
7. a property safety term. Hint- water causes this
9. a note on the ticket only our team can view
10. a keyword we should look out for that could lead to litigation Hint: another word for "sue"
12. if a safety issue is determined we then assign the ticket to this person
14. an example of a "people" safety word. Meaning to trip or slip
16. a trending issue that impacts multiple users is called ____ issue
17. a person you can approach if you have any questions

1. the automated system that helps to filter tickets. A "nickname" for our automation
2. one of the teams we typically escalate ticket too (also: another team channel we use)
3. if you are unsure what to do you should always do this?
4. the status we leave a ticket in after we have re-assigned it (two words)
8. when we escalate the ticket on the ticket action this is called a ______ escalation
10. an natural weather occurrence. Hint: bolt or rod
11. we must always _______ to the customer on a ticket before we escalate
13. a resource and tool utilize daily. Hint: is is imbedded on the ticket
15. the Microsoft teams channel where we escalate the ticket