eServices Employee Challenge

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Across
  1. 3. Preset confirmation message sent to a Patient via email, text or both.
  2. 5. If the eServices main menu item is marked _____ (hint: color), this means the eConnector is down and not running.
  3. 7. Which quicknote should you use when installing the eConnector, Patient Portal, Integrated Texting, Mobile Web or Web Sched? (hint: include the ?)
  4. 9. Uses an emailed notification that allows Patients to schedule their own recall appointments.
  5. 11. Patient Portal and Web Forms are the only eService/Web Technologies that involve ___ ______ (hint: fee).
  6. 12. To resolve common issues with eServices, visit the web manual page entitled, _______ __________.
  7. 15. Secure portal that gives access to protected health information.
  8. 16. True or False: Only eServices Technicians are able to install eServices.
Down
  1. 1. SMS Messaging directly from Open Dental Software.
  2. 2. How many types of eServices/WebTechnologies does Open Dental Offer?
  3. 4. This button allows a user to acknowledge any eConnector issues, turning the eServices item from yellow back to gray.
  4. 6. Interactive document that Patient completes and submits to the office online (Hint: Is a web technology, not an eService).
  5. 8. A read-only feature that allows user to see appointments on their mobile device.
  6. 10. Preset email, text (or both) notification to remind a Patient that they have a scheduled appointment.
  7. 13. If a Customer has multiple eServices and none of them are working, this usually indicates a problem with the ________.
  8. 14. The eConnector WAS down and is NOW running if the eServices item is _____ (hint: color).