Essential Customer Service Skills

2. No matter what happens during service, or pressure you feel under, you must always keep yourself in this frame of mind.
5. In hospitality this is something we must all be able to think about as you never know what could happen from one day to the next with customers. Very much thinking on your feet in situations!
6. Something you need to be with every customer.
9. This is essential in any successful
11. Customers look to front of house staff to have at least a basic amount of this when working in a hospitality business.
12. Being able to work through challenges, learning from mistakes and improving on them.
14. Thinking about how best to reply or react to a situation that arises with a customer.
15. It is important to make sure we are always this when a guest arrives.

1. Understanding the situation from a customer's point of view and perspective.
3. When a customer is speaking to you, this is so crucial to provide effective service.
4. This is necessary when working with customers and colleagues.
5. When working front of house we must always be this with our customers at all times.
7. Having a good control of this when serving and looking after customers.
8. Coping with different things happening at the same time and having to prioritise tasks accordingly.
10. We must show this at all times when front of house.
13. Whether it be with customers or colleagues.