chap 2 Focus on Interpersonal and gruoup communication

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Across
  1. 8. listenig, requires that the listener fully concentrates, understands, responds, and then remembers what is being said.
  2. 12. a nonverbal message that, although not expressed in words, accompanies a meddage that is expressed in words.
  3. 13. tasks employees assume that can involve power and authority that surpass their formal position in th e organizational chart.
  4. 14. behavior charactized by leaders who listen , communicate, recognize, and encourage their followers.
  5. 16. one’s formal position in the organizational chart.
  6. 17. listenig , listening for pleasere, recreation, amusemnet , and relaxation.
  7. 18. quality management, focuses on creating a more responsible role for the worken in an organization by distributing decision making power to the people closest to the problem, empowering employees to initiate continous improvements.
  8. 19. assurance team, a team that focuses on product or service quality; projects can be either short or long term.
Down
  1. 1. development team, usually cross-functional in nature; a group of employees who concentrate on innovatuion and h te develoopment cycles of new products.
  2. 2. a standard or average behavior.
  3. 3. team, a team that brings together employees from variou deparments to solve a variety of problems
  4. 4. force, a team of workers that is generally given a single goal and a limited time to achieve it
  5. 5. for information, listen that involves the search fro data or material.
  6. 6. intelliegence ,the ability to read, empathize and understand others
  7. 7. kinesic communication, intonation, projection, and resonance of the voice.
  8. 9. listenig, listening to otheres in an attemp to share their feelings or emotions
  9. 10. behavior characterized by leaders who give detail rules and instructions and monitor closely that they are followed
  10. 11. an emkotinal response one gets during a communication interaxtion that has either a positive or a negative effect on feeling about oneself and others
  11. 15. kinesic communication gestures, wimks,siles, frwns ,sight, attire, grooming, and all kinds of body movents.
  12. 20. listenig listenig to obtaing information solve problems, or persuade or dissuade.