Evee Assistant Call History & SMS Library - New Features

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Across
  1. 4. ___________ is another SMS Library Feature
  2. 5. What are the two new features?
  3. 8. ________ is also a SMS Library Feature.
  4. 9. What is the name of new Evee feature?
  5. 10. _ Virtual Assistant tool that provides helpful resources during call, in real time, based on conversation between customer and specialist.
  6. 11. _ button is a feature that allows specialists the option to provide real-time feedback on every call by clicking thumbs up/down buttons.
Down
  1. 1. Where is the access SMS Library feature?
  2. 2. The new call history widget will display information for up to a total of _ call interactions.
  3. 3. The _ is defaulted based on account customer identified in IVR. Specialists can switch betweenCard and Retail when needed based on the call they are servicing.
  4. 5. __ explains and provides information for why the customer has previously called.
  5. 6. ________ is a SMS Library Feature.
  6. 7. The_ option allows specialists the ability to modify search results or initiate new searches.
  7. 9. The Evee Assist call history feature identifies a prior call from the customer in the past _ days