Expansys Crossword

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Across
  1. 4. We open it when a customer had a change of mind
  2. 5. It is scheduled when we need to take something back from the customer
  3. 7. The company that ships to Continental Europe
  4. 8. Option for customers to pay on monthly installments
  5. 10. The customer needs to send it to us, in case his bank transfer payment has been delayed
  6. 12. We send it to the customer when they have received their accessory broke in the first 6 months
  7. 13. The system where we open refund requests, etc
  8. 14. The system we use for processing orders
Down
  1. 1. When the customer has paid us more money than needed
  2. 2. The process of the funds being frozen into the customer's account (CC payments)
  3. 3. How we submit the tickets, when assigning them to somebody
  4. 6. We open it when something wrong happened with the delivery
  5. 9. How we submit the tickets, when awaiting response from the customer
  6. 10. You can turn to this team, in case you see that the customer's order has been declined for unknown reasons
  7. 11. System that we use for processing customer e-mails