Experience Thinking - Creating Connected Experience

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Across
  1. 7. A holistic framework that focuses on the entire lifecycle of customer interactions.
  2. 8. How customers perceive and interact with a product throughout its lifecycle.
  3. 9. The process of planning and organizing a company's resources to improve service delivery.
  4. 10. This involves the emotional connection and interaction between the customer and the brand.
Down
  1. 1. Deliberately designed interactions that aim to meet specific customer needs and expectations.
  2. 2. The complete path a customer takes from recognizing a need to post-purchase interactions.
  3. 3. This term refers to the promise a company makes to its customers, shaping their perceptions.
  4. 4. Approach A method that considers all aspects of a product's experience rather than focusing on individual elements.
  5. 5. Strategy A plan for creating, delivering, and managing content that resonates with the audience.
  6. 6. The ongoing relationship a customer has with a brand or product over time.