Exploring Cues: If a customer says "..." offer them...

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Across
  1. 5. "I want to start building my credit back up, but it's really bad right now"
  2. 10. "I wish I didn't have to deal with moving my retirement accounts every time I switch jobs"
  3. 12. "Hello, can I please speak with someone about a mortgage? I'm thinking about buying a home soon"
  4. 13. "I think my roommate might have been looking at my personal information"
  5. 14. "We want to slowly start renovating our home, but we also have kids going to college soon"
  6. 15. "We need to replace our entire HVAC system and aren't quite sure how we are paying for it"
  7. 17. "Will my debit card work overseas? Will there be fees?"
  8. 18. A customer has $50k in investable income and says "I'm starting to plan for retirement"
  9. 19. "I'm needing to get a mortgage for about $750k, can I speak with someone about your mortgage loans?"
Down
  1. 1. A customer has $100k across their accounts and mentions CD interest rates
  2. 2. "I wish you guys offered higher interest on your savings accounts"
  3. 3. "My son needs to sign over his check to me. He just started his first job and doesn't have an account"
  4. 4. "I just wish I was earning more with what I am doing here"
  5. 6. A business customer says "I wish you guys were open later. I always have a bunch of checks to deposit around 8pm and wish I could deposit them right then"
  6. 7. "You catch that Royals game? It was a great game"
  7. 8. "I just need to deposit this large check. It's inheritance from my mother" and hands you a $675k check
  8. 9. "Im tired of my debit card being compromised and my funds being held up in a dispute"
  9. 11. A business customer says "I need to find a better way to invoice and charge my customers"
  10. 12. A business customer says "We've been having so many issues with Square lately"
  11. 16. "I've always called in for my balance and recent transactions, but I'm tired of sitting on hold"