Express Crossword Puzzle

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Across
  1. 3. These states allow Select Service assignments to be set up without actually speaking with the customer, provided the required criteria are met.
  2. 5. The new generative-AI chat tool that can help locate relevant claim-handling references.
  3. 6. If you wanted to locate the amount covered for travel expenses for an insured in Nevada, where would you look?
  4. 7. Before leaving that 22-state voicemail, one of the required pieces of information is the vehicle’s ________.
  5. 8. Acronym for the guide that provides a uniform, consistent approach for handling auto claims.
  6. 9. The acronym for the statement that reminds customers they can choose their own repair facility and only they can authorize repairs.
Down
  1. 1. For a claimant in a qualifying 22-state scenario, this must be established before proceeding.
  2. 2. What must we read when a customer chooses a non-program shop? (Bonus clue: SS is NOT off the table—once this is read, we should double back.)
  3. 4. QFCs and initial investigative contacts are our first and best chance for a _____ _____ assignment?