External Complaints

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Across
  1. 2. Surname of the MaTS National Manager?
  2. 6. What CFT inbox is used to record and retrieve medicare items
  3. 8. Where are customer incidents involving customer aggression is recorded
  4. 9. This must be sent prior to calling a customer who is customer is subscribed to Desktop Messaging
Down
  1. 1. What must be completed after calling a customer before any information can be provided?
  2. 3. What branch does ECR belong to?
  3. 4. Where is customer feedback recorded?
  4. 5. What system is used to search and playback customer calls?
  5. 7. Staff record leave where?