Extraordinary Care

4. The action of understanding, be aware of, and being sensitive to the thoughts, feelings, and experiences of another.
7. We _____ for our customers.
9. These highlight how we know we are delivering ideal customer experiences. (4 words)
11. Anticipating our customer’s future needs, thinking and acting one step ahead.
12. Streamlining processes and systems to support timely interactions.
13. ______ experiences make customers feel at ease and that their time is respected.

1. When our honesty and transparency help our customer feel confident and secure.
2. Follow through on our promises and resolve any mistakes.
3. ______ experiences make the customer feel known, understood, and valued.
5. __________ care begins with you!
6. Streamlining processes and systems to support timely interactions.
8. Recognize your team or a colleague by sending a _____.
10. Creating consistency in customer interactions.